Making sure this works properly

Making sure this works

Organizations are already seeing material benefits from gen AI use, reporting both cost decreases and revenue jumps in the business units deploying the technology. The survey also provides insights into the kinds of risks presented by gen AI—most notably, inaccuracy—as well as the emerging practices of top performers to mitigate those challenges and capture value.

Also, responses suggest that companies are now using AI in more parts of
the business. Half of respondents say their organizations have adopted
AI in two or more business functions, up from less than a third of
respondents in 2023

Gen AI is also weaving its way into respondents’ personal lives. Compared with 2023, respondents are much more likely to be using gen AI at work and even more likely to be using gen AI both at work and in their personal lives. The survey finds up-ticks in gen AI use across all regions, with the largest increases in Asia–Pacific and Greater China. Respondents at the highest seniority levels, meanwhile, show larger jumps in the use of gen Al tools for work and outside of work compared with their mid-level-management peers. Looking at specific industries, respondents working in energy and materials and in professional services report the largest increase in gen AI use.